Social Media is a Samaritan, not a Savior
Thinking of social media participation as part of the overall brand conversion funnel changes our expectations about social media ROI. Social media is a contributing factor that bridges from interest to action, like a spunky sommelier that upsells you on an intriguing Syrah. Thus, maybe we should start focusing measurement on number of social media engagements that stem from traditional marketing, rather than social media engagements that happen in lieu of traditional marketing?